UN House Cleaner / Dereticatoare Casa ONU

UN House Cleaner / Dereticatoare Casa ONU

Project Description 

The UN House Cleaner position is located at UN House premises in Chisinau, Moldova. Under the guidance and direct supervision of the UN House Administrative Associate, the UN House Cleaner provides cleaning services in the building ensuring a welcoming and hygienic environment for visitors and staff, high quality and accuracy of work. The Cleaner demonstrates a client-oriented approach, high sense of responsibility, courtesy, tact and the ability to work with people of different national and cultural backrounds. The Contractor works in close collaboration with the UN House Agencies’ Operations teams staff to ensure consistent service delivery. 

The UN House in Moldova requires the effective provision of cleaning services for its office premises (86 working places). The layout is four floors comprising of office space, conference facilities and common areas. 

Scope of Work 


The scope of the Contract shall include but not be limited to the following: 

  • Cleaning of office spaces, conference rooms, stairways and common areas;
  • Cleaning of all bathrooms and their fixtures; 
  • Cleaning of the kitchens; 
  • Cleaning of windows, glass partitions and doors;
  • Waste management. 

1.1. Daily tasks:

  • Act as UN House Cleaning Focal Point, by ensuring safekeeping of all CSA cleaning devices and assets; keeping track of and preparing for purchasing the list of cleaning supplies; daily monitoring the quality of the delivered outsourced cleaning services, and in case of poor quality, shall eliminate all deficiencies and immediately inform the UN House Administrative Associate.  Act as liaison person between the CSA/UN House.
  • Effective communicate and assign cleaning tasks to the cleaning ladies for the evening shifts, ensuring clarity and understanding of the required actions. Ensure that the cleaning ladies have access to the necessary cleaning equipment, tools, and supplies needed to perform their assigned tasks effectively. Monitor and report any shortages or maintenance needs promptly to the UN House Administrative Associate. Provide feedback and guidance to the cleaning ladies to improve their performance and maintain consistent service quality. 
  • Maintenance of Entryway: Keep the entryway area clean and tidy by: Sweeping or mopping the entrance floor. Removing leaves, debris, or snow from the entrance area, as needed. Cleaning and maintaining the cleanliness of floor mats.
  • Offices / Reception – empty paper/waste bins, dust and water all UN House flowers and clean pots; Cleaning and restocking magazines or reading materials. Ensuring the reception desk is clean and presentable.
  • IT equipment – dust and clean all printers located in the UN House. For this purpose, IT Units shall provide special cleaning kits. Cleaning of the desks and equipment of the desks (computer, computer screens, keyboard, mouse, calculator, telephone, desk lamp, etc.) will not be part of this contract. Computer screen, keyboard and mouse cleaning will be done by the people occupying the desks, while computers, calculators, telephones, lamps etc. cleaning will be done by the outsourced cleaning company;
  • Meeting / conference rooms – empty paper/waste bins, clean and re-arrange tables and chairs. As per requests, ensure and/or serve water/coffee/tea for and/or during various events in UN House; Maintain open and professional communication with the reception staff and promptly address any specific cleaning requirements or concerns.
  • Bathrooms – wash floors, clean mirrors, disinfect washbasins and toilet seats, replenish with toilet paper, paper towels, liquid soap, toilet disinfectant, etc.;
  • Kitchens – clean floors, tables, sinks, empty waste bins, replenish with soap, dishes washing liquid, kitchen paper towels. Maintain and clean kitchens’ appliances (refrigerator, microwaves, coffee machines, tea kettles, etc.). Wash the dishes - cups and glasses used during the meetings only.
  • Corridors – wash floors, dust and clean equipment (printers, shredders), water flowers, ensure wet cleaning of the carpets in the reception/common area;
  • UNH elevator & platform – clean inside walls, handrails, knobs, buttons, using distinctive sprays only;
  • Terrace – clean and re-arrange tables and chairs. As per requests, ensure and/or serve water/coffee/tea for and/or during various events in UN House;
  • Staircase – sweep and wash the outdoor front entry steps & access ramp, clean the handrails;
  • Perform other duties as assigned; 
  • Compliance with Health and Safety Standards: Adhere to all health and safety regulations and guidelines while performing cleaning tasks. Use appropriate cleaning agents and equipment safely and as instructed.
  • Report of any equipment malfunctioning or repair needs, as well as any shortages of cleaning supplies or restroom amenities, to the UN House Administrative Associate. Restock supplies hen necessary.  

1.2. Weekly tasks:

  • Offices, corridors, kitchens, meeting / conference room – clean coolers;
  • Kitchens – polish cupboards, clean the refrigerators (each Friday noon), microwaves, coffee machines, tea kettles, etc.).
  • Basement – wash floors, remove the spider webs;
  • Garage & Server Room – provide support to UNH Janitor;

Supplies and equipment

The organization shall provide all equipment, as well as environmentally friendly cleaning supplies required for carrying out the work. This comprises of but is not limited to, all the supplies for toilets, kitchenettes, and desk cleaning, including – toilet paper, paper towels, disinfectants, kitchen paper towels, washing-up liquids, liquid hand soap for soap dispensers, detergents for the kitchenettes, dishwasher supplies, garbage bags, vacuum cleaners, dusters, brooms, brushes, buckets and mops.

There is a dedicated storage room in the basement for keeping supplies and equipment.

Institutional Arrangement

Under the guidance and direct supervision of the UN House Administrative Associate, the incumbent provides ensuring a welcoming and hygienic environment for visitors and staff, high quality and accuracy of work. The Cleaner demonstrates a client-oriented approach, high sense of responsibility, courtesy, tact and the ability to work with people of different national and cultural backrounds and works in close collaboration with the second cleaner in the daily shift from 8:00 am until 5:00pm.




Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 

Learn Continuously:

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 

Act with Determination: 

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional & Technical competencies 

Thematic Area



Business Management

Knowledge Generation

Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need. 

Business Management

Customer Satisfaction/Client Management

  • Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
  • Ability to anticipate client’s upcoming needs and concerns.

Operations Management

Ability to effectively plan, organize, and oversee the Organization's business processes in order to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms.

Administration & Operations

Building, facilities & office space management

Knowledge and ability to facilitate the renovation and
upgrade of offices including review of complex
engineering/architectural drawings; negotiate
technical agreements to ensure fully operational
building infrastructure and services; design policy &
procedure (POPP) for premises and facilities
including space standards; manage premises and
facilities; validate financial statement notes on
leasehold data

Minimum Qualifications 

  • Secondary education
  • Relevant experience in the office cleaning services provision will be an asset.

Required  skills

  • Ability to organise your time and workload
  • Customer service skills
  • Patience and the ability to remain calm in stressful situations
  • To be thorough and pay attention to detail
  • Desire to help people

Desired skills

  • Ability to operate and maintain a variety of cleaning equipment to provide efficient delivery of service is an advantage.
  • Experience in an international organization is a strong advantage.

Required Language(s)

  • Knowledge of Romanian and/or Russian. 
  • Knowledge of English is an asset. 
  • Working knowledge of one or more additional languages relevant for Moldova, including Bulgarian, Gagauzian, Romani, Ukrainian or sign language is an asset.

The following documents shall be required from the applicants:

  1. Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
  2. Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience.


Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.


UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

UNDP is committed to workforce diversity. Women, persons with disabilities, Roma and other ethnic or religious minorities, persons living with HIV, as well as refugees and other non-citizens legally entitled to work in the Republic of Moldova, are particularly encouraged to apply.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

To apply please follow the link/Pentru a aplica, vă rugăm să adresați link-ul: Apply

Advertisement end date was extended/Data de încheiere a postului vacant a fost extins pana la: 27 august 2023


Salariu de la 6,800 pana la 8,400 MDL 


Pachet social:

- asigurarea medicala internationala de 100% acoperire

- concediu anual de 2,5 zile pe luna

- crestere anuala de 3% a salariului

- 8,33% aditional la salariul net pentru asigurarea sociala