Acted is hiring Accountability Assistant in Chisinau

Acted is hiring Accountability Officer in Chisinau



Acted (Agency for Technical Cooperation and Development) is an international NGO founded in 1993 and headquartered in Paris. Its activities range from emergency relief to development projects. With a team of 5,900 national staff and 400 international staff, Acted is active in 41 countries and implements more than 500 projects a year, reaching over 20 million beneficiaries. The unprecedented humanitarian disaster faced by the Ukrainians is taking a dramatic turn, and millions of people are displaced in various areas. Acted helps ensuring they can receive the basic support they need, including water, food and hot meals, blankets, hygiene supplies and access to mobile heating points.

Acted is fully mobilized in Moldova and needs your help!
Acted has a zero-tolerance approach to sexual exploitation, abuse and harassment (SEAH) and ensures that only those who share and demonstrate our values are recruited. All candidates will be subject to satisfactory references and screening checks in line with legal requirements. Any candidate offered a job will sign Acted’s Code of Conduct and related policies as part of their work contract. All staff are expected to abide by the standards of behavior outlined in those documents.

Please note that any candidate offered a job will sign the Code of Conduct, and related policies, as part of their work contract. Misconduct can lead to dismissal.


Acted is looking for an Accountability Assistant

“The Accountability Assistant contributes to improving the quality of Acted programming through the accurate registration and timely follow up of any complaints about Acted’s activities/staff and also contributes to the development of appropriate messaging and communication strategies. The Accountability Assistant is the first point of contact for beneficiaries who need to give feedback and/or raise complaints. As such, the Accountability Assistant will ensure the effective functioning of the Beneficiary Complaints and Response Mechanism of Acted, enhance  the  trust  and  confidence  of  beneficiaries,  identify  areas  of  our work  which  need  to  be  improved  and  ensure  that  Acted  learns  from  the  feedback  provided  through this  process.

 Salary: 15 500 lei
Experience: is an advantage
Studies: Higher
Schedule: Full time


  • Establish, implement and monitor the beneficiary Acted Feedback Mechanism (AFM) for the country mission in line with Acted standard beneficiary AFM procedures;
  • Build capacity and understanding among Acted staff, partners and contractors on beneficiary accountability and AFM;
  • Accompany the MEAL and/or project teams to the field in order to spread awareness about the AFM to beneficiaries, as well as local authorities and stakeholders in Acted’s areas of implementation, during field visits;
  • Ensure the effective functioning of the beneficiary AFM and that beneficiary complaints/feedback is adequately captured, analyzed, addressed and responded to in a timely manner and utilized by the program and coordination teams;
  • Receive complaints through telephone hotline, in writing and in person;


    • Fluent in English and Russian,
    • Cross-cultural sensitivity, flexible world view
    • Good written and oral communication skills.
    • Knowledge of Excel
    • Knowledge of Romanian and/or Ukrainian is an advantage.


  • Official employment;
  • Competitive salary depending on knowledge and experience;
  • Unique experience in an international organization;
  • Our employees can benefit from Acted Academy trainings (Ex: Excel basics, Excel medium, Excel expert, Outlook, Mental Health, etc.)
  • Special benefits package for employees;
  • Opportunities for growth and development;
  • We have a small library where everyone can borrow or bring books.

The selection procedure consists of the following steps:

  • Collection of submitted CVs during the period until the deadline specified in the announcement (all CVs sent in accordance with the requirements are considered).
  • CV-analyzing the resumes based on the vacancy requirements.
  • Formation of a list of potential candidates, based on the score after CV-analysis.
  • Pre-interview by phone (just to clarify some details).
  • Invitation of candidates with a sufficiently high score after CV-analysis for a test.
  • Notification of the test results (within 1 week) and if the test is passed successfully invitation for an interview.
  • After the interview, sending a decision on the candidate (positive or negative), takes  within 1 week.


How to apply?

Mandatory to send your application to, ensure to include your  English CV in PDF format, max 4 pages and recommendation letter. Also, share with us name and contact details of your line manager and HR manager during last job.


Before applying, note this is a full time position!

Ensure that you have read the requirements for the position and you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager. 


Acted - reserves the right to cancel or stop the selection process at any time.

*All of the information you provide during the application process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary. It will be held securely by us whether the information is in electronic or physical format. 

Deadline 30/04/2024