The CIS Technician (Helpdesk & Support) - EUPM Moldova

We are

The European Union Partnership Mission in the Republic of Moldova (EUPM Moldova), is part of the Common Security and Defence Policy (CSDP), which enables the Union to take a leading role in peace-keeping operations, conflict prevention and in strengthening of international security. It is an integrated part of the EU's comprehensive approach towards crisis management, drawing on civilian experts as well as experts from the police and other areas.

EUPM Moldova was established on 24th April 2023 by the Council of the European Union in response to
a request from the Moldovan Government to the EU to support the Moldovan authorities in contribute to enhancing the resilience of the security sector of the Republic of Moldova in the areas of crisis management and hybrid threats, including cybersecurity and countering foreign information manipulation and interference.

EUPM Moldova Headquarters is currently located in Chisinau and is progressively increasing its presence in the host country. In this perspective, EUPM Moldova is looking for Local National Staff to support its operations in Moldova.

The EU strives for improved gender balance in CSDP operations in compliance with UNSCR 1325.

General Requirements & Eligibility

Applicants should:

• Enjoy full civil rights and do not have criminal record (a certificate will be required before any employment offer);
• Be in possession of Moldovan citizenship and/or of a valid residence and work permits according
• to Moldovan laws;
• Be physically fit to perform the duties relating to the post (a medical certificate will be required before any employment offer);
• Have fulfilled any obligations imposed on him/her by the laws concerning military service.

Only applications provided on the official EUPM Moldova application form will be accepted (please download it from this website)
The application form must be filled in English
Application form to be submitted in as a MS Word document (No PDF or JPEG will be accepted).
Rename the file with the post number, name: e.g. MDAL03_Family name _First name.
Application submission deadline: May 13th 2024, 17:00 Chisinau time.
Submitted files will not be returned.

EUPM Moldova retains the discretion to re-advertise/re-post the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description.

E-mail Address to send the Job Application Form to: recruitment@eupm-moldova.eu

Information: For more information relating to selection and recruitment, please contact EUPM Moldova: recruitment@eupm-moldova.eu

Position Code: MDAL 05
Position Title: The CIS Technician (Helpdesk & Support)
Department/Unit: Mission Support/CIS Unit
Location: Chișinău
Post Group (Local Staff): II

The CIS Technician (Helpdesk & Support) reports to the international CIS Officer(s). As part of the CIS Unit, s/he will contribute to the efficient and effective running of the Unit tasks and the Mission Support Department.

Duties and Responsibilities
The CIS Technician (Helpdesk & Support) will be required, in accordance with the EUPM Mandate, Code of Conduct and the General Service Conditions for locally recruited Staff members, to perform the following tasks:

• Contribute in the configuration, operation, technical management and maintenance of all CIS hardware and software;
• User training and technical support on all aspects of Microsoft Windows 10/11 operating systems and office software such as Microsoft Office 365
• Assist in administration of Microsoft O365 subscription and MS Azure tenant
• Assist in development/administration of MS SharePoint Online Applications (including Power Automate flows) and/or O365 Power Apps;
• Assist in the installation, configuration, administration and maintenance of all CIS software, systems and devices;
• Perform common IT&C helpdesk tasks related to hardware/software issues related to all devices (computers, smartphones, etc.), identifying and resolving problems;
• Installation and configuration of CIS materials for newcomers;
• Provide support for all CIS related issues, ensure the proper functioning of all CIS equipment in his/her area of responsibility;
• Contribute to the support and training for users of various devices and applications;
• Assist in the preparation of requisitions for required materials and services within the Mission;
• Monitor the implementation of the guidelines and procedures for CIS support and related SOPs;
• Provide reports of executed tasks and make recommendations if needed;
• Assist in Configuration/Administration of mission’s network infrastructure (L2/L3 switches, Internet FW, Wi-Fi network, etc);
• Assist in Configuration/Installation/Maintenance of network printers.
• Ensure that the Mission’s CIS assets are used optimally and efficiently and make recommendations as required;
• Deal with information with confidentiality and discretion;
• Perform any other task as requested by his/her Line Manager.

Qualifications and experience

Eligibility criteria:

• Enjoy full civil rights and do not have criminal record;
• Be in possession of Moldovan citizenship and/or of a (still) valid residence and work permits according to Moldovan laws;
• Be physically fit to perform the duties relating to the post;
• Have fulfilled any obligations imposed on him/her by the laws concerning military service;
• After having obtained the secondary education diploma, at least two (2) years of relevant and proven full-time professional experience;
• Possession of a valid driving license cat. B.

Essential criteria:

• Excellent communication skills of English, Romanian and Russian;
• Essential knowledges of MS Azure environment, Office 365 suite and MS Cloud related components;
• Good knowledge of MS PowerShell language
• Ability to focus on priorities, to monitor and evaluate procedures and processes;
• Excellent administration and organizational skills;
• Experience in positions requiring analytical and organizational skills, with a service- and project-oriented approach.

Additional advantageous assets:

• Relevant Microsoft certifications;
• Professional experience in an EU and/or International environment;
• Experience in Azure AD administration, development/administration of SharePoint/O365 applications;
• Experience of working in an intercultural environment, with respect of diversity;
• Ability to focus on priorities, to monitor and evaluate procedures and processes;
• Ability to deliver work on time and to agreed standards, even under pressure.

Personality assets:

• Have strong sense of initiative, responsibility and autonomy;
• Ability to build productive and cooperative working relationships with other staff members,
• Ability to work methodically, accurately and with attention to details as well as to tight deadlines;
• Used to work on a multitude of activities at the same time and with limited supervision;
• Ability to work independently and harmoniously with colleagues and as part of a team, with respect to diversity;
• Punctuality, commitment to quality, ability to perform under stress, attention to detail, solid work ethics, willingness to work flexible working hours and still deal helpfully and courteously with all contacts.

APPLY HERE  1-2024 Call for Applications for Local Staff | EEAS (europa.eu)