Complaints mechanism officer (customer service) - Chisinau

MISSION

Under the supervision of the Program Manager, they will contribute to implement the Complaints Response Mechanism. They will:

Ensure that all information related to complaints is properly recorded and sent to the appropriate colleague.
Ensure follow-up of all cases referred to the management team until the closure of the case.
Ensure proper archiving for future reference.
Starting Date: ASAP

Duration: 3 months, renewable

Duty Station: Chisinau



PROFILE OF THE CANDIDATE / REQUIREMENTS

Previous experience with NGO/INGOs valued (but not required).
Technical knowledge in IM along with demonstrated experience and good communication skills.
Availability to work for a minimum of 2 months required.
Language: Romanian and English. Ukrainian and Russian are a plus.


APPLICATION CLOSING DATE

June 30, 2022

Solidarités International reserves itself the right to extend the deadline or to select candidates prior to the closing date, to reject applicants who do not apply with the full package of documents as described below, who apply after the specified deadline, or who do not meet the qualifications for the position without being notified.


APPLICATION PROCESS

Send your CV and cover letter explaining previous experiences to mol.recruitment@solidarites-moldova.org.
Kindly state the name of the position and the city you are applying for in the heading.

The candidates preselected will be contacted directly for the following step of the process including test and interview.