CRS Request for Quote (RFQ) MD Faith Engagement in Care Reform


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Request for Quote (RFQ)

Situational Analysis

Faith Engagement in Childcare Reform

RFQ Release Date:

26 February 2021

Deadline for Questions:

05 March 2021 at 17.00 PM GMT+2 (Moldova time)

RFQ Submission Deadline:

16 March 2021 at 00.00 AM (midnight) GMT+2 (Moldova time)

SUBJECT: Request for Quotation for “MD Faith Engagement in Care Reform” - RFQ# 85103

Dear Prospective Bidder:

Catholic Relief Services (CRS), the international relief and development agency of the U.S. Catholic community with a branch office in Moldova, is seeking quotations from individuals or organizations to conduct the work described in Annex 1 (Scope of Work) of this RFQ.

This RFQ consists of the cover letter and the following:

  1. Section A – Quotation Submission Instructions
  2. Section B – Evaluation Criteria
  3. Section C – Contract Clauses
  4. Annex 1 Scope of Work
  5. Annex 2 Bidder Information Sheet
  6. Annex 3 Past Experience and References
  7. Annex 4 Code of Conduct

Quotes shall only be submitted via e-mail to Electronic submissions must be received by the stated closing date and time indicated above. Quotes received after the deadline will not be considered. Incomplete information submitted may result in disqualification from competition. Hard copies are not allowed.

Issuance of this RFQ does not constitute an award commitment and does not legally obligate CRS to award a contract.  Furthermore, this RFQ does not commit CRS to pay for costs incurred in the preparation and submission of a quotation.



  1. Questions and clarification: Bidders may submit clarifying questions about the RFQ to CRS at by the date specified above. Responses to questions received will be made in writing to all bidders within 3 working days.  CRS has no obligation to respond to questions received after the specified date above or sent to an email address other than the one provided here.
  1. Submission of offers.
    1. Bidders shall submit signed, stamped, and dated offers to the email address specified in this solicitation at or before the exact time specified in this solicitation.
    2. Submission email must indicate the name and number of the RFQ in the Subject (see Cover Letter for relevant name and RFQ#).
    3. Emails with attachments exceeding 15 MBs will be rejected from CRS’ email system. Bidders may submit multiple emails to overcome this challenge; each should include the name and number of the RFQ.
    4. Offers must be clean and clear. Bidders should sign and stamp next to handwritten corrections.
    5. Offers shall be organized in 4 separate PDF files as follows (labeled accordingly):
      1. Bidder Information Sheet (Annex 2)
      2. Individual, Team, or Organizational Profile (not to exceed 10 pages)
      3. Past Experience / Reference Form (Annex 3)
      4. Technical and Financial Offer (not to exceed 10 pages). Technical offers shall include, but are not limited to:
        1. Methodology
        2. Timeline
        3. Risk forecast and mitigation measures
        4. Roles and responsibilities

Financial offers shall be presented in local currency (Moldovan Lei) both inclusive and excluding VAT.  Financial offers shall be all-inclusive of the time, logistics, and inputs required to execute the services.

  1. Multiple offers. Bidders are welcome to submit multiple offers presenting alternative terms and conditions or services for satisfying the requirements of this solicitation. Each offer submitted will be evaluated separately.
  1. Late submissions, modifications, revisions, and withdrawals of offers.
    1. Any offer, modification, revision, or withdrawal of an offer received at the CRS office designated in the solicitation after the exact time specified for receipt of offers is "late" and may not be considered.
    2. Offers may be withdrawn by written notice received from an authorized representative of the Bidder at any time before the exact time set for receipt of offers. Offers will be considered withdrawn once receipt of the written notice is confirmed by CRS.
  1. Contract award. CRS intends to evaluate offers and award a contract to the Bidder who provides the lowest priced technically acceptable offer. Therefore, the Bidder's initial offer should contain the Bidder's best terms from a price and technical standpoint. However, CRS reserves the right to conduct discussions later if necessary. CRS may reject any or all or accept other than the lowest offer; and waive informalities and minor irregularities in offers received.
  1. Partial or multiple awards. CRS may accept any item or group of items of an offer, unless the Bidder qualifies the offer by specific limitations.
  1. Validity of Quotations: The offer shall remain valid for a minimum of 45 days.

  2. Submission of Quotations: Quotations must be submitted to the address specified in the Cover Letter, no later than the date and time specified.

  3. Eligibility Criteria: Bidders are required to meet the following criteria to be eligible to participate in this procurement:
    1. Have the legal capacity to enter into a contract and conduct work in Moldova.
    2. Not be insolvent, in receivership, bankrupt or being wound up or subject to legal proceedings for any of these circumstances.
    3. Not be suspended or debarred from public procurement by the United States Government, the United Nations, the World Bank, or DFID.

CRS will consider offers from individual consultants, teams of consultants, private companies, or non-government organizations that meet the criteria above.

  1. CRS’ Right: CRS reserves the right to reject any quotation or all the quotations and at its discretion cancel this RFQ. CRS may reject any quote that is determined to be nonresponsive. A responsive quote is one that complies with all terms and conditions of the RFQ. A quote must be complete, signed by an authorized signatory and delivered no later than the submission time and date indicated on the first page of this RFQ. CRS may reserve the right to waive any minor discrepancies in a quote.



  1. CRS shall proceed with the evaluation and comparison of offers in the following order:
  1. Administrative evaluation – Offers will be reviewed according to their administrative compliance. Offers must include all items noted in the Quotation Submission Instructions and be in accordance with Eligibility Criteria.  Failure to meet any of these requirements may result in disqualification of the offer.

  2. Technical evaluation – Offers will be evaluated for quality based on the technical methodology and details of the services offered, its alignment to CRS’ Scope of Work, and the feasibility of the proposed work and timeline taking into consideration various risks. Offers will also be evaluated based on the qualifications of proposed team members, as evidenced by the Individual, Team, or Organizational Profile, past experience and reference checks.  
  3. Financial evaluation – Offers will be evaluated based on the proposed cost and value-for-money.


Clarification: To assist in the examination, evaluation and comparison of offers, CRS may at its discretion ask bidders for clarification of offers. The request for clarification and the response shall be in writing and no change in price or substance of the offer shall be sought, offered or permitted, unless there are additional Best and Final Offer (BAFO) terms offered in writing.



The following items will be included as mandatory contract terms and conditions. 

  1. The contracting parties undertake to perform the contracted obligations correctly and professionally in accordance with the applicable laws and rules of the profession, taking into account that they should explicitly:
    1. Respect human dignity and basic human rights,
    2. Protect the rights and dignity of children and vulnerable adults to be safe from abuse and exploitation,
    3. Protect the rights of the child in order to be protected from economic exploitation and from any dangerous work that may interfere with children's education, harm children's health, physical, mental or social development,
    4. Ensure a working environment without harassment and discrimination,
    5. Strictly adhere to the standards of conduct as set out in the Suppliers/Service Providers Code of Conduct which is attached to this contract and forms an integral part thereof (see Annex 4).
  1. The parties to the contract declare that they do not and will not provide financial or material assistance to persons or organizations known to advocate for, sponsor or participate in violations of the law or terrorist activities.
  1. In connection with the epidemiological situation due to the COVID 19 and the prescribed measures of conduct, the contracting parties undertake to monitor the publication of orders of the competent institutions in Moldova regarding the epidemiological situation and act accordingly.
  1. The contracting parties undertake to report any inappropriate actions during the implementation of the obligations of this contract to Catholic Relief Services (CRS) within 24 hours, by e-mail: Inappropriate actions include abuse and exploitation of children or vulnerable adults, discrimination, fraud, corruption, assault, trafficking, sexual and any other harassment, and exploitation and security risk. The contracting parties also undertake to report to CRS any other allegations not directly related to the programs or staff financed by CRS, but which may affect the relationship between the two parties or the reputation of CRS or its partners. In the event of a report of misconduct, the contracting parties undertake to cooperate fully with CRS in the investigation or to apply appropriate disciplinary measures. Failure to comply with this provision may result in termination of this Agreement without damages.
  1. Payment Terms:
    1. The contractor shall issue an official invoice for services rendered.
    2. The full amount will be paid to the contractor within a 15-day period after CRS’ satisfactory acceptance of the services and receipt of a correct and itemized invoice.
    3. Payment will be made through bank transfer to the company’s account and under the name of the company.
    4. If bidders require alternative payment terms, this proposal must be included in the financial offer.
    5. CRS will attempt to obtain Zero VAT for the suppliers/vendors; If Zero VAT is not obtained, the VAT will then be included in the contract.

             CTWWC logo




Annex 1: Scope of Work

Situational Analysis

Faith Engagement in Childcare Reform

March – July 2021


Changing the Way We CareSM (CTWWC) is a global initiative to promote safe, nurturing family care for children from institutions and children at risk of child-family separation by strengthening families, reforming national systems of care for children, and shifting commitments nationally, regionally and globally.  CTWWC is implemented by a consortium led by Catholic Relief Services (CRS) and Maestral International with funding from a variety of donors including a public-private partnership. 

CTWWC has three main components: (1) Governments promote family care through improvement and uptake of policies, investment in social workers, therapists, and other social service staff and the national and community systems that serve vulnerable children and families; (2) Children stay in or return to families through family strengthening that includes the voice of children, community engagement, and transitioning institutions to family support initiatives; and (3) Family care promoted globally, through global, regional and national advocacy to advance policies, best practices and redirection of resources by multi-lateral, bi-lateral, corporate, philanthropic, faith-based and secular organizations and individuals. 

CTWWC recognizes that there has been significant investment and improvement in the childcare system in Moldova over the past decade.  Even with these important advances, family care, preventative and community-based family strengthening services are still underdeveloped.  Improving these services and strengthening families to prevent separation of children is within reach, but it will take a coordinated and collaborative effort.  CTWWC therefore seeks to engage diverse participants in the agenda of care reform.

Faith communities in Moldova are critical factors in the formation of public opinion and social development of communities.  Faith leaders have strong influence on social matters and the faith-based structures reach deep into communities to provide an array of social services.  There is also a wide variety of faith communities in Moldova, ranging from the Russian and Bessarabian Orthodox Church, Catholic Church, and evangelical churches to the Jewish community and other smaller minorities.  These groups have significant potential to participate in and impact care reform if engaged effective.


CRS seeks individuals or organizations with expertise working with leaders of different faith communities in Moldova to conduct a situational analysis of past, present, and potentially future engagement of faith communities in care reform.[1]

[1] CTWWC uses “care reform” as an overarching term inclusive of deinstitutionalization of children, expansion of alternative care, and preventative family strengthening interventions.

Description of Work:

Situational Analysis of faith engagement in care reform


  • Positions: Understand the various faith communities’ position(s) on residential institutions for children, alternative care, and family strengthening and any underlying basis (theological, liturgical, strategic) for those positions.
  • Roles: Understand the role that various faith leaders or faith-based groups have, can and/or want to play in care reform (currently and in the future).
  • Structure: Understand the structure(s) of various faith communities (and inter-faith cooperation) and how it might be leveraged to influence public opinion and advance care reform.
  • Stakeholder Analysis / Power mapping: Understand the role, position, influence, and risks associated with various individuals or powerbrokers within faith communities.
  • Social Services: Identify the scope, scale, and target population of social services targeting vulnerable children and families provided by faith communities.


  1. Desk Review: Review of formal statements, publications, project documents and documented initiatives in which faith leaders/communities engaged in supporting or hindering care reform.
  2. Key Informant Interviews (KII): With leadership of faith communities to understand
    1. positions, basis for those positions
    2. roles
    3. structure
    4. stakeholders
    5. services provided, target population and impact/results of services
  3. KII: With leaders in child protection sector to understand
    1. Positions and roles of faith communities regarding care reform (triangulation)
    2. Stakeholders and power mapping (triangulate)
    3. Lessons learned from past efforts to engage faith communities
    4. Perceived risks and opportunities associated with engaging faith-based actors
  4. Present findings and gather feedback / ideas / suggestions from participants in the situational analysis and sector leaders to identify potential opportunities and priorities for faith engagement, including leading a webinar to present findings to a broader group within CTWWC.


  • Report on the situational analysis of faith engagement for childcare reform in Moldova, in English and Romanian
  • Data collection tools and raw data sets
  • Presentation of findings in relevant software format in English and Romanian
  • Delivery of the presentation of findings in two settings – internally for a team of stakeholders working on CTWWC in Moldova and more broadly in a webinar format.


  • Upon selection, Contractors will receive an initial briefing from CRS to provide additional context and parameters for the scope of work. Some adjustments are possible at this time.
  • CRS may accompany Contractors in any meetings that require representational introductions for the initiative.
  • Contractors must follow relevant research standards and CRS’ policy regarding informed consent and data protection when conducting the Services.
  • Contractors will utilize their own workspace, equipment and supplies and manage their own transportation (if needed); this will not be provided by CRS unless included in the financial offer.
  • All products/deliverables should undergo a first draft, revision, and final draft stage in business English. Where possible, CRS and the contractor shall agree on the format of all written products in advance of the first draft.
  • All information received during the execution of the scope of work shall be treated as confidential and proprietary to CRS and cannot be reused without written consent of CRS.




Activity  3  4  5  6  7  8  9
Tender and select implementors  X            
Desk review & Schedule KIIs    X          
KIIs with Child Protection sector leaders    X  X        

KIIs with leadership of faith communities

  • National
  • Sub-national & community based
  • NGOs
     X  X      
Presentation of findings           X    
Synthesize findings and feedback into report            X  


Annex 2: Bidder Information Sheet

Company Details:

Legal Name:




City, Zip code and Country:


Phone Number:


Fax Number:


Web Page URL – if any


Taxpayer Country


Contact or Representative Name

(First Name, Last Name)


Contact PersonTelephone/Mobile:


Contact Person Email Address:


 Payment Details:

Bank Account Holder:                   


Account Number:


Currency of Account:


Bank Name:


Bank Address:


SWIFT: (if relevant)


IBAN: (if relevant)



Date      :___________            Signature ___________    Stamp________________


Annex 3: Past Experience & Reference Check Form

Past Experience

Reference Check

Brief Description of Relevant Previous Work

(please include any relevant weblinks of products associated)

Time Period

Client / Organization

Name and title of contact person

Phone number and email of contact person












































Catholic Relief Services (CRS) has committed to the principles of responsible sourcing and we expect our suppliers and service providers to fully follow the applicable contractual obligations to include CRS terms & conditions, local and relevant/otherwise applicable laws and to adhere to internationally recognized environmental, social, and corporate governance standards. We also expect our suppliers to implement these standards with their suppliers and subcontractors, as inspired by the United Nations Global Compact initiative, the United Nations Guiding Principles and Human Rights, the International Labour Organization's Declaration on Fundamental Principles and Rights at Work, ETI Base Code, and applicable

 CRS’ Policies, Procedures and Standards.

1)      SOCIAL

  • Prohibit all forms of harassment, sexual harassment, exploitation and abuse, including sexual exploitation and abuse, and trafficking in persons.1 All sexual activity with a child, defined as person under the age of 18 years, is considered sexual abuse regardless of local age of consent.
  • Have mechanisms in place to actively prevent, address, and respond to harassment, sexual harassment, exploitation and abuse, including sexual exploitation and abuse, and trafficking in persons.
  • Support the protection of internationally proclaimed human rights and prohibit forced, bonded, and involuntary labor and child labor.
  • Do not recruit or employ children under the age of 15 years. Do not recruit or employ children under 18 years for work that is mentally or physically dangerous or interferes with schooling.
  • Treat employees with dignity and respect and supply a workplace that is safe and hygienic, complies with national laws, and is free from discrimination on the basis of race, gender, age, religion, sexuality, culture or disability.
  • Provide accessible and confidential reporting mechanisms for employees and other stakeholders to report concerns or suspicions of any forms of harassment, abuse and exploitation described above and potentially unlawful practices by management or employees.
  • Commit to protecting reporters or whistleblowers from retaliation.
  • Uphold the freedom of association and the right to collective bargaining as set out within applicable laws.
  • Ensure wages and working hours meet national legal standards.


  • Abide by all applicable national and international trade laws and regulations including but not limited to antitrust, trade controls, and sanction regimes.
  • Consider business integrity as the basis of business relationships.
  • Prohibit all types of bribery, corruption, money laundering and terrorism financing
  • Forbid gifts to private or public officials that aim to influence business decisions or otherwise encourage them to act contrary to their obligations.
  • Respect the privacy and confidential information of all your employees and business partners as well as protect data and intellectual property from misuse.
  • Have data protection and managements standards in place that address data collection, safeguarding, sanitation and disposal. The data owner is aware of the data provision terms and conditions and supplies consent as per CRS Responsible Data Values and Principles
  • Implement a proper Compliance Management policy and procedure, which facilitate compliance with applicable laws, regulations, and standards.


  • Follow all applicable environmental, health and safety regulations.
  • Promote the safe and environmentally sound development, manufacturing, transport, use and disposal of your products.
  • Ensure by using proper management policies and procedures that product quality and safety meet the applicable requirements.
  • Protect your employees’ and neighbors’ life and health, as well as the public at large against hazards inherent in your processes and products.
  • Use resources efficiently, apply energy-efficient and environmentally friendly technologies and reduce waste, as well as emissions to air, water, and soil.

Because CRS is a recipient of numerous grants or contracts provided by governmental, public, and private donors, all suppliers and service providers are hereby notified that other donor-specific compliance measures may be included in the legal instrument through which goods or services are procured.

CRS reserves the right to conduct due diligence audits or assessments to ensure your compliance and will take reasonable steps to investigate or otherwise take appropriate action to address concerns. CRS reserves the right to terminate any relationship for non-adherence to the above mention requirements.

Should you have any concerns or suspicions of any forms of harassment, abuse and exploitation described above and in CRS’ Safeguarding Policy, illegal or improper conduct, CRS requires you to report through any of the following channels:

  • CRS Management
  • CRS Whistleblower site:
  • Email:
  • Phone/Skype: 1-866-295-2632
  • Mail: (mark “Confidential") Attention: General Counsel Catholic Relief Services
    228 W. Lexington Street Baltimore, MD 21201

Ensuring the principles of sustainable development in our supply chain is important to CRS. We hope that as our partner you show your commitment via compliance with your own code of conduct or company policies that embrace these standards.

In accepting business from CRS in the form of a purchase order, contract, or agreement, you are implicitly accepting your organization’s roles and responsibilities outlined in this document.



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