CRS Moldova is hiring Project Officer for Accountability and Safeguarding


Job Title: Accountability and Safeguarding Officer

Reports to:  Head of Programs

Department:  Programming


 Interested candidates are welcome to apply by sending their CV and Cover Letter in English with email to, mentioning in the subject line the title of the position “Project Officer for Accountability and Safeguarding”. 

About CRS 

CRS is one of the largest humanitarian organizations in the world, with programs in over 100 countries. In Moldova, CRS is implementing an Emergency Response to the Ukraine crisis initiative, dedicated to supporting Moldovan organizations to provide services to Ukrainian citizens relocated to Moldova and Changing the Way We Care initiative dedicated to promoting safe, nurturing families for children from residential institutions and children at-risk of family separation, by working with Moldovan government and local NGOs. See more information about us at and 

What We Offer

  • Work in an international environment
  • Training and support at on-boarding 
  • Full-time employment with competitive local salary
  • Professional development and learning

Job Summary:

The Accountability and Safeguarding Project Officer will lead the development, preparation, implementation and monitoring of CRS Moldova’s accountabilities activities, including the management of CRS Moldova’s feedback, complaint and response mechanisms (FCRM) with communities, CRS and donors. The Officer will be the main point of contact between programs and projects for the implementation of this policy in the country. S/he supports the Country Program, Head of Programs and MEAL Manager in their efforts to manage and strengthen the quality of response to the country-level feedback mechanism and specific programme mechanisms. Will provide support and feedback response in line with CRS quality principles and standards, donor guidelines and industry best practices to Country Program (CP) technical and operational staff to promote the delivery of high-quality programming to CRS participants.

Job Responsibilities:

  • Responsible for overseeing the country program’s feedback mechanism and individual project mechanisms, working closely with key staff, partners, external partners to ensure timely and appropriate responses, and supporting a culture of accountability throughout the country program. Ensure that any feedback or complaints are addressed and follow up until the case is closed. Assist with technical assistance to partners to implement accountability and feedback mechanisms.
  • Ensure that the functioning of the accountability system, including the feedback mechanism is optimized, prioritizing the safety and well-being of the participating populations with whom CRS works. Channel complaints and comments from participants, ensuring that complaints or feedback are recorded in the database, liaising with field staff and the MEAL team at programme level.
  • Manage the generation of data and information on accountability and its feedback mechanisms to support MEAL and Country Program decisions.
  • Support the development of documents, tools and materials for accountability and feedback, including manuals, technical guides, training materials and information sharing under the collaborative and adaptive approach while ensuring quality assurance and evaluations.
  • Ensure the involvement of project stakeholders in the feedback system and its timely use during the project cycle.
  • Plan and conduct training sessions for staff members and relevant partners to support and ensure quality implementation of accountability and feedback mechanisms.
  • Conduct 'after action reflection' sessions during or after project closure that incorporate reflection on feedback with community members, partners and key staff and ensure that recommendations are implemented.
  • Monitor of the quality of existing accountability and accountability mechanisms. Follow up and report any challenges and/or gaps identified in order to make adjustments to the feedback system. Document and record experiences in accountability and feedback mechanisms by identifying good practices and exchanging shared learning at CRS project and partner level. Complete documentation of the feedback system.

Basic Qualifications

  • Bachelor’s diploma, ideally in social studies, project management, international affairs or related fields, Master’s Degree (preferred).
  • Minimum of 2 year of work experience in social development, charity or humanitarian projects for vulnerable groups, with preference for experience working to protect and/or provide social support services to vulnerable or at-risk children and families.
  • Prior experience working for a Moldovan or international NGO a plus and/or participating in volunteer community development initiatives preferred.

Knowledge, Skills, and Abilities

  • Observation, active listening and analysis skills with ability to exhibit empathy and understanding
  • Good relationship management skills and the ability to work closely with local partners, national and regional stakeholders, and community members
  • Attention to detail, accuracy and timeliness in executing assigned responsibilities
  • Strong data collection skills, qualitative and quantitative research and the ability to interpret and analyze information
  • Proactive, results-oriented, and service-oriented.
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

Required Languages

Fluency in Business English as well as Romanian and Russian required.          


Must be willing and able to travel to locations in Moldova up to 10% and occasionally participate in international meetings. 

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

 Supervisory Responsibilities

No supervisory responsibilities at this time.

Key Working Relationships

Internal: CRS Moldova country program staff, CRS and CTWWC regional and global technical advisors for Monitoring, Evaluation, Accountability, and Learning (MEAL) and Safeguarding, CRS’ regional safeguarding community of practice.


External:  Sub-recipient partner organizations; representatives of national, regional, and local government relevant for project implementation; other partners (NGOs, faith-based organizations)

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.


CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

 CRS is an Equal Opportunity Employer

 The post is subject to a criminal records check and three references prior to employment being confirmed.