Consultant, Design and Requirements Elicitation of a Human Resources Information System

Palladium is searching for an experienced consultant to support the design and elicitation of requirements for a human resources information system (HRIS) in Moldova.

Company Overview:

Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits. 

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives. 

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

Project Overview and Role:

Palladium is a consortium member of the USAID funded Data for Impact (D4I) Project. The D4I mission is to support countries to realize the power of data as evidence that can improve programs, policies, and outcomes. The D4I strengthens the technical and organizational capacity of local partners to collect, analyze, and use data to support their move to self-reliance. 

Within the activities of the project in the Republic of Moldova “Harnessing the Power of Data for the Benefit of the Child”, D4I supports the National Social Assistance Agency (NSAA),, to increase its monitoring and evaluation capacity and strengthen decision-making generated through the appropriate use of available data sources and generation of new data via innovative, rigorous, and efficient methods, approaches and tools.  

USAID D4I  project provides technical assistance to strengthen the country’s social workforce data to effectively respond to current and emerging chid protection issues, and improve overall social outcomes of the Moldovan people. Some of the underlying factors contributing to these child protection challenges include not having the ability to produce human resources (HR) indicators due to limited completeness and quality of HR data, and limited capacity of key stakeholders to use HR and other child protection systems data for evidence-informed decision-making; inadequate in-service training data and continuing professional development; and limited performance management and support.

In the scope of this work, Palladium, through the D4I project, will support NSAA to elicit requirements with key stakeholders and develop analysis documentation to develop a human resources information system (HRIS) that includes a training management information module. Particularly, D4I will support NSAA in eliciting requirements to digitize workflows and improve data collection and management related to staff training, staff turnover among social assistants and specialists in child protection, and municipalities that employ specialists in child rights protection.

Duration: 50 days

Location: Republic of Moldova 

Activities and Deliverables:



 Initial landscape analysis and work plan. Document review and mapping of relevant actors to define a work plan.

 Work Plan and landscape Report

 Requirements elicitation: Conduct a requirements elicitation process to determine business rules, stakeholders, user groups, workflows, data elements, information needs, IT infrastructure available to host the system and non-functional requirements (including architecture of the system)

 HRIS concept document and HRIS requirements document (first draft).

 Support the NSAA to establish a Technical Working Group (TWG) for the validation and approval of the HRIS concept and requirements documents

 TWG TOR enacted 

Conduct workshops and meetings with relevant stakeholders and TWG to validate the concept document and requirements document with relevant stakeholders. Refine HRIS concept document and requirements document based on feedback from stakeholders.

 HRIS concept document and HRIS requirements document (final version).


  • Relevant knowledge in computer science, technology, information systems, human resources, or related area;
  • Experience as a business or information systems analyst; 
  • Knowledge of human resources information systems or training management information systems is desirable; 
  • Knowledge of information systems design standards and modeling languages; 
  • Knowledge of software development life cycle, waterfall and agile methodologies; 
  • Ability to work in a dynamic and agile environment with changing requirements and priorities;
  • Ability to work independently and solve day-to-day problems;
  • Experience of interacting with host country government agencies (e.g. Ministry of Health, Labour and Social Protection, Territorial Social Assistance Structures, National Social Assistance Agency, e-Governance Agency) and international organizations, such as USAID and UNICEF, is desirable;
  • Strong facilitation, problem-solving, analytic, and evaluative skills;
  • Strong interpersonal, writing, and oral presentation skills in Romanian and English;
  • Availability to travel to different regions of Moldova (subject to COVID-19 local restrictions);
  • Ability to work in a multicultural environment.

Skills and Competencies:

  • Positive leader who models expected behaviors;
  • Strong interpersonal skills and ability to build relationships with clients and partners in a multicultural environment;
  • Intuitive ability to relate and connect with people from different cultures, orientations, and operating lens (political, technical, funder, business partner, etc.); with special acumen on maintaining positive relations in a virtual world;
  • Systems thinker with a thorough understanding of the complexities of achieving development outcomes in a complex environment;
  • Committed to modeling a work culture that strongly espouses individual authenticity, radical feedback, intelligent failure, and collective impact; 
  • Comfortable in working in a collaborative environment;
  • Ability to deliver effectively in high-pressure situations, with multiple sometimes competing deadlines;
  • Open to and empowered by critical feedback.

Application details:

Closing date: May 12, 2021.


Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Author: Camelia Gheorghe

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