Final evaluation expert

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Type of assignment

Final external evaluation of a development project “Support and Assistance to the Social Sector of Moldova 2017-2019”, funded by the Czech Development Agency and implemented by the leading partner Caritas Czech Republic along with AO Pro-Development, AO Homecare and People in Need

Expected duration of assignment : 1 month: 5th November – 7 th December 2019

Purpose of the evaluation

The final evaluation findings are expected to:

  • Evaluate achievement of specific objectives, indicators and project results;
  • Analyze and possibly determine the impact [knowledge progress] of trained people and stakeholders (tools and % share should be specified in the proposed methodology);
  • Analyze progress, cost-effectiveness, project management and organization, impact and sustainability of the project activities in relation to the de facto circumstances in Moldova;
  • Identify deficiencies or lacks as well as good practices of the project through methods and tools/approaches applied;
  • Provide recommendation(s) for future actions in the field of inclusion in Moldova.

Project title : “Support and Assistance to the Social Sector of Moldova 2017-2019”

 Lead Implementing Organization : Caritas Czech Republic (hereinafter: CCR)

Implementing partners : AO Pro-Development, AO Homecare, and People in Need

Donors: Czech Development Agency

Project Period : June 2017 – December 2019

Target groups

42 NGOs members of the Union of the Community Service Providers;

Representatives of Ministry of Health, Labour and Social Protection;

Representatives of 4 local governments (Soroca, Dubasari, Edinet, and Balti): 40 - social workers, 20 - civil servants, and mayors.

Students/interns for 12 educational institutions (colleges and universities) with social and medical profile;

24 CSO in social fields from 4 districts (Soroca, Dubasari, Edinet, and Balti);

AO Homecare staff.

Final beneficiaries

  • 1200 beneficiaries (elderly and people with disabilities) who have to benefit of socio-medical homecare services in TCP Estera ( Chisinau).
  • Vulnerable people from 4 selected districts – Edinet, Soroca, Dubasari and Balti municipality who have benefited from the implementation of 4 Local Inclusive strategies and implementation of 24 small grants;
  • 12 Educational Institutions who will benefiting of new qualified internship opportunities;
  • The overall population will benefit from the change in the legal and normative framework related to social and medical homecare fields.
  • Institutions involved:
  • Ministry of Health, Labor and Social Protection (MHLSP);
  • National Medical Insurance Company (NMIC)
  • District (Rayonal) Directorates of Social Assistance and Family Protection;
  • Union of the Community Service Providers

Project description

The project has addressed the burning challenges of social sector development in Moldova, identified by leading actors of the social sector in the country. The project has supported the effort of these local as well as international actors mainly in the development of functioning system of decentralized and de-institutionalized service provision; and in strengthening local service providers.

The project “Support and assistance to the social sector in Moldova”, started in 2017 and was focused on 3 main components:

1) Development of a legislative and normative framework and support of service providers

  • Legislative changes related to the medical aspect of home care services: a new formula was developed and provided for approval to MHLSP, in order to establish a real cost per medical homecare visit.
  • Legislative changes related to social of homecare services: the recommendation for legislative modification was designed and provided to MHLSP for approval.

Both changes aimed to contribute to the financial sustainability of the homecare sector in Moldova thought the contribution from the state budget for the social and medical home care service providers.

As well, besides the mentioned modifications, this component included as well, the support to of A.O.Homecare within TCP Estera (project partner) to develop the organizational capacities and to increase the number of beneficiaries, in total the Center has provided 15.596 visits to (around 1200) elderly people in Chisinau.

2) Internship program

Were established Internship programs between 7 NGOs around the country and 12 Educational Institutions with the social and medical profile. The aim of this component was to establish the linkage between services providers and the future specialist (nurses and social assistants). Were provided training sessions and necessary informational materials, advising and monitoring of the appointed Internship Coordinator within educational institutions and the NGOs. In total during the project were placed 50 interns in internship programs. The program was monitored by a Czech expert and the evaluation report (will be provided by CCR within the final evaluation) contain data up to July 2019.

3) Social inclusion of marginalized populations in 4 Districts (Soroca, Edinet, Balti, and Dubasari)

Within the project were developed 4 Local strategies for inclusions of the marginalized population in 4 Distracts. Were trained the 40 local social assistants and provided guidance for the strategy implementation for the representatives of the 4 LPAs. As well were provided 24 small grants in 4 districts to local NGOs,  in order to support the implementation of the strategies and to support of marginalised population (target groups: people with disabilities, youth, elderly people, Roma people etc.) to be involved in community life; to have opportunities to be employed; to have equitable access to educational institutions and public spaces, to express themselves etc. In November 2019 was hired an expert and the final evaluation ( (will be provided by CCR within the final evaluation) of the strategies’ implementation and grant implementation is carried out.

The overall objective of the project is to create a system of quality, accessible and sustainable social services in Moldova.

The specific objectives of the project:

  • To consolidate the operational and financial sustainability of the home care services’ sector
  • To create a functional tool enabling and facilitating the involvement of interns in the provision of social services.
  • To create and integrate a system of social services management on the district and municipal level through increasing capacities and initiating a strategic dialogue with key stakeholders.

 Organizational Context

Caritas Czech Republic (CCR) is a non-governmental organization with the vision of reducing human suffering, loss of lives, and poverty, enhancing the dignity of people living in poor conditions as well as building up and strengthening solidarity and participation. The traditional fields of work for CCR are social work, health care, education, and livelihoods. Besides its activities in the Czech Republic, CCR, through its department of humanitarian and development aid, provides assistance abroad, in areas affected by natural disasters, war, conflicts, or poverty, both on humanitarian and development basis.


Deadline for applications: 31 October  2019

Start of work:  5 November  2019 (preparatory work, field data collection, report drafting)

Submission of draft evaluation report: 30 November 2019

Feedback from CCR on the draft evaluation report: 07 December  2019

Submission of final evaluation report: 7 December 2019



  1. Draft of Evaluation report in English – Due on 30th November 2019, shall be submitted to Country Director Para Anastasia and CCR Desk officer Kremenić Ana  
  2. Final evaluation report in English with all annexes – Due on 7 December 2019, shall be submitted to Country Director Para Anastasia  and CCR Desk officer Kremenić Ana
  3. The evaluation report shall have between 20 - 50 standard A4 pages (1 800 characters per single page). Its structure shall be as follows:
  • Summary
  • Context
  • Methodology and applied instruments
  • Findings (as per the structure below)
  • Conclusion and recommendation
  • Annexes (lists and opinions of interviewees, diagrams and informants, questionnaires, photos, etc.)

The evaluation shall focus mainly on the topics and questions below (the list is not exhaustive)

Project relevance

  • The relevance of the project objectives and expected results to the needs of the country, target groups and beneficiaries
  • Relevance of the project objectives and expected results to the expectations of the main stakeholders
  • The ability of the project management to adjust the project to change the context in the given sector

Progress made towards the achievement of results

  • Fulfillment of the project objectives and results against project timeframe
  • Reasons for delay in achieving project objectives and results (if applicable)

Achievement of given indicators

On the level of Results

E.R.1.1 Tariff for medical services has been increased by 40% from the current amount

1.1.1 The existence of an increased (by 40% compared to the current amount) tariff for health services.

1.1.2 The existence of adjusted formula of calculation, which will ensure a yearly basis increasing of tariff for health services in line with inflation fluctuation.

E.R.1.2 Preconditions for funding of social services from the state budget are created

1.2 The draft of legislative changes has been prepared.

E.R.1.3 TPC Estera is consolidated in terms of funding and provision of social and medical services

1.3.1 By the end of the project, the increase in the number of clients receiving health and social services will reach 25% (from 300 to 365 per year)

1.3.2 TPC Estera’s budget is covered by sources different than the sources of Czech Development Cooperation.

1.3.3 Permanent (at least 3 years starting from 2020) location of TPC Estera in suitable premises.

E.R.1.4 Operation of AO Home Care (AOHC) has been optimized

1.4.1 The existence of AOHC strategy (by the end of 2017)

1.4.2 The existence of an optimized AOHC budget (by the end of 2017)

1.4.3 Achievement of at least 75% of the strategic goals by the end of the project (relates to goals planned for the period of implementation).

E.R.2.1 Internship program linking students with the established NGOs

2.1.1 Involvement of 50 interns

2.1.2 Involvement of 7 NGOs (in the first year).

2.1.3 Involvement of  12 tertiary education institutions  (universities and colleges)

E.R.3.1 Assessment of needs and existing social services in targeted areas

3.1.1Qualitative and quantitative research – questionnaire survey, focus groups and interviews with stakeholders. 

3.1.2 A number of strategic recommendations based on locally tested approaches designed and enforced on the national level. Goal: 1 recommendation/CSO

3.1.3 District social inclusion strategy has been created and is being integrated into the local socioeconomic strategy.

E.R.3.2 The capacities and cooperation of both state and non-state institutions to plan and manage social services at the local level to vulnerable people have increased

3.2.1 The number of representatives of the National Social Support Agency, DSAFP, social assistants involved in social services and the number of created Transformation Teams and NGO workers from the 4 districts who have sufficient capacities and professional knowledge to get involved in the dialogue regarding the design of the social inclusion strategy. Goal: 40 persons will have been trained by the 2nd year of the project.

3.2.2 The number of meetings of the Advisory Committee for Social Inclusion with the participation of state institutions, civil sector, and vulnerable groups. Goal: 6 meetings per municipality will have taken place by the end of the project.

3.2.3 The number of recipients of publications containing best practice examples and experience gained so far. Goal: 3 districts and 1 municipality (direct project beneficiaries) +28 LPA of II. level

E.R.3.3 Implementation of action plans elaborated and supported

3.3.1 The number of projects implemented as part of Annual Action Plans 2019. Goal: 24 small projects implemented by the end of the 2nd and 3rd project year.

3.3.2 The percentage of achieved results identified within small CSO projects supported by the small grants system. Goal: 80% of the small projects’ expected results will have been achieved by the end of the projects

On the level of Specific objectives:

SO 1

1.1 Introduction of an increased tariff for health services and design of changes in legislation in relation to the funding of social home care services from the state budget.

1.2. AO Home Care (AOHC) is independent, with the 2020 budget covered from different sources.

SO 2

2.1 The number of interns actively involved in social services and home care (the target value of 20 interns/year).

SO 3

3.1 The number of local strategies and mechanisms created in cooperation with LPAs and CSOs which reflects and meets the needs of vulnerable groups. Goal: By the end of the project, 4 district strategies will have been created, 1 for each target locations (Edinet, Soroca, Balti and Dudasari).

3.2 Four (4) mechanisms – 1 for each municipality – for monitoring of local programs and activities of LPA bodies in the area of inclusion.


  • The efficiency of the financial resources needed to achieve the existing outputs/results
  • Efficiency of the human resources needed to achieve the existing outputs/results

Sustainability and replication prospects

  • Prospects for the viability of the training model developed by the project
  • Prospects for future application and dissemination of the knowledge gained by the project beneficiaries

Project management and organization

  • Effectivity of the communication between CCR, project partners and other stakeholders
  • Level of local stakeholders´ (including beneficiaries, government, and the local partners) participation in project implementation
  • Visibility of the project and its funding (does it meet respective donors´ requirements, is it sufficient or not)
  • Arrangement and transparency of project documents (documents proving the implementation of activities, the achievement of results and objectives, financial documents) keeping
  • Effectiveness of CCR and FCPS internal project monitoring mechanisms (monitoring of partners´ performance, project events, measurement of the impact of the training etc.)


  • Project design recommendations for future actions relevant to the context and needs
  • Modification/upgrade of the methods and tools relevant to the context and needs
  • Measures needed to ensure sustainability and replication prospects for future actions
  • Measures needed to ensure project benefit for the target groups and other stakeholders
  • Organizational and management changes needed to improve the project management and administration (if applicable)



  • University degree in areas of overseas development/humanitarian action/economics or social science or areas relevant for the assignment;
  • Previous experience/participation, at least three (3) years, in research and strategy/organizational development/project management and review;
  • Fluency in written and spoken English
  • Knowledge and experience of using participatory approaches and innovative facilitation techniques
  • Demonstrated excellent analytical skills (evidence required)
  • Excellent interpersonal and communication skills, and comfortable working across cultures
  • Demonstrated understanding of the development sector in the field of health care (verifiable information on relevant experience required)


  • Expertise in inclusion field or social protection sector, prevention programs, educational programs in the health sector
  • Experience in working in Moldova


  • The contractor’s performance will be evaluated against such criteria as: description of experience and expertise (copies of documents proving the expertise and experience shall be attached), timeliness, responsibility, initiative, communication, accuracy.

The description of experience and expertise has to include:

  • contacts to persons/institutions that can provide a reference, and / or
  • copies of official documents proving the experience and expertise stated

The selection criteria will be as follows:

  • Offered price (25%)
  • Proven expertise and experience (75%)


The selected consultant/group of consultants/companies will be subcontracted by CCR to produce the deliverables specified above.

Maximum price to be paid for the deliverables is 95 000 CZK

The price agreed on will cover the consultant´s remuneration, all costs incurred by the consultant related to the assignment and all taxes and fees required by law. The price will be final and cannot be increased under any circumstances.

CCR will provide the consultant with all the information and documents it has at its disposal needed to conduct the evaluation.


Interested candidates should send their offers in English with clearly indicated Name and Surname to the following address and  by 31 October 2019.

Incomplete offers and offers received after the deadline will not be considered. CCR reserves the right to cancel the tender at any time. 

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