REOI for Inventory and Horizontal Review of Central Public Services in RM







Project Preparation Advance for Modernization of Government Services Project

Project ID No. P148537

Assignment Title: Consulting firm to perform an inventory and horizontal review of central public services in the Republic of Moldova

Reference No.: 03/1.1/CQS

The Government of Moldova is determined to fundamentally change the way how public services are provided in Moldova through a variety of interventions for modernization of service delivery, which combat corruption, foster a customer care culture, enhance access, as well as increases efficiency in the Moldovan public administration. Therefore, one of the main objectives of the Administration Reform Strategy 2016-2020 and Government’s working program for years 2016-2018 is the modernization of public services.

The Government of Moldova has requested the assistance of the World Bank for a Public Administration Reform (PAR) operation, planned for 2017 - 2021 (Modernization of Government Services Project – MGSP). Major results of the operation include better quality, accessibility, and increased efficiency of selected governmental administrative services.

The consulting services (“the Services”) have the purpose to perform the preparatory work for the re-engineering initiatives of the government in the field of public services. The Consultant is expected to review and consolidate the inventory of public services and compile a final list of public services that are subject to modernization.

The e-Government Centre now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Firms should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services (required qualifications and experience of the firm, but not individual experts’ bio data). The shortlisting criteria are:

The Consultant should be a firm with extensive international experience in the field of public administration / public services reform, with extensive background in applied sociological research and in qualitative and quantitative research, with proven capacity to conduct narrowly-focused thematic face-to-face interviews and data analysis, and shall have:

-          Demonstrated previous experience in mapping of public services and stocktaking work in minimum two other countries in projects of similar nature and scope;

-          Experience in advising governments or assisting in implementing public services reforms in minimum two other countries in projects of similar magnitude;

-          Demonstrated knowledge of public service reform at international level and existence of a framework for applying international best practices.


The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants under IBRD Loans and IDA Credits and Grants by World Bank Borrowers, dated January 2011, revised July 2014 (“Consultant Guidelines”), setting forth the World Bank’s policy on conflict of interest.   

Consultants may associate with other firms in the form of a joint venture or a subconsultancy to enhance their qualifications.

A Consultant will be selected in accordance with the CQS method (Selection based on the Consultants’ Qualifications) set out in the Consultant Guidelines.

Further information can be obtained at the address below during office hours, i.e. 0900 to 1700 hours.

Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by fax, or by e-mail) by September 18, 2017.

E-Government Center of the Republic of Moldova

Attn: Eugeniu Ursu, Executive Director

MD-2012, Chisinau, Republic of Moldova,

42, A. Puskin str, buildings B and G,

Phone: (+373 22) 820-021

Mobile phone: (+373 79) 886-655


Terms of Reference    


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